Assertiveness (8 CPD Hours)

Have you ever felt intimidated by others? How many times have you told yourself that you could have done better when handling a conversation only to repeat the same mistakes again? Do you like to stay out of conflicts and keep to yourself? Do people take advantage of you?

This course is designed to help participants understand how to express themselves assertively in order to get what they want. In particular, they will learn the differences between aggressive and assertive behaviour, correct body language, what to say to get results, how to request, how to criticise and how to boost their confidence. The course contains a large number of practical exercises designed to increase the retention of the skills participants learn in this course.

Course Presenter – Carol Wilson

Carol Wilson is a senior practitioner of change and project management with extensive business experience, inclusive of 11 years as a counsellor and psychologist. She has extensive experience in the development and delivery of training material and specializes in the ‘soft’ skills needed for employment or project success. Her experience includes diverse industries across small business to large corporations.


  • What is Assertiveness?
  • How to Communicate Assertively
  • How to Request
  • How to Criticise
  • How to Praise
  • How to Disagree
  • How to Say No

Who Should Attend?

  • Anyone

Learning Outcomes

By the end of this session participants will be able to:

  • Express themselves directly.
  • Confidently to achieve their objective without getting affected by the behaviour of others.

Available Sessions

There are no scheduled sessions at this time.

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