Conflict Management (8 CPD Hours)

We interact with other people on a daily basis and naturally we don’t always agree on everything. The way we deal with such disagreements determines its fate; the disagreement can result in a conflict which uses up time and energy or it encourages creativity and self-growth. Therefore, conflict management skills is a must have for anyone in today’s market.

The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.

This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.

Course Presenter – Carol Wilson

Carol Wilson is a senior practitioner of change and project management with extensive business experience, inclusive of 11 years as a counsellor and psychologist. She has extensive experience in the development and delivery of training material and specializes in the ‘soft’ skills needed for employment or project success. Her experience includes diverse industries across small business to large corporations.


  • Anatomy of Conflict
  • Handling Conflicts
  • Manage Your Emotions
  • Conflict Resolver
  • Negotiation
  • Organisational Conflict

Who Should Attend?

  • Anyone

Learning Outcomes

By the end of this session participants will be able to:

  • Resolve conflicts peacefully, fairly and decisively while staying emotionally balanced and remain friends with people you deal with.

Available Sessions

There are no scheduled sessions at this time.

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